CSR Management
Our Mission
- Invest for A Better Life
Our Vision
- To become a potent, responsible and trustworthy comprehensive public utilities services provider
Our Ideology
- Economic responsibility: Realizing maintenance and increase the value of asset and making stable and sustained profits
- Business responsibility: Consistently providing high-quality products and services
- Environmental responsibility: Developing innovative environmental sustainability solutions
- Social responsibility: Building Beijing Enterprises into a happy family and working together with communities for a better life
Stakeholder Engagement
Stakeholders
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Government and Regulatory Authorities
Topics concerned
- Lawful business operations
- Pay taxes according to relevant laws
- Increase employment opportunities, promote sustainable and healthy economic development
Response channel
- Daily report and communication
- Seminars and on-site meeting
- Forum and exchange programme
Effectiveness of communication
- Developed strategic cooperation with local governments
- Created good external environment for enterprise development
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Shareholders and investors
Topics concerned
- Satisfactory investment return
- Good market value
- Transparent operation
- Improvement of profitability and core competitiveness
Response channel
- Annual reports and announcements
- Roadshows and investors meetings
- Telephone conference with analysts
- Annual general meeting
- Company website
Effectiveness of communication
- Established good relationship with investors
- Continuous improvement on credibility with investors
- Obtained the support from investors and shareholders on material decisions
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Customers
Topics concerned
- Continuous and stable supply of products
- High-quality and safe products
- Considerate and convenient service
- Smooth communication channels
Response channel
- Customer forums
- Telephone service hot-line
- Community services centers
- Customer satisfaction survey
Effectiveness of communication
- Continuous improvement on business operation based on customers' feedback
- Efficient and timely solutions for customers' complaints
- Continuous improvement on customers service
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Business Partner
Topics concerned
- Fair procurement
- Sincerity and mutual benefit
- Long term and stable cooperation
Response channel
- Suppliers' conference
- Strategic cooperation
Effectiveness of communication
- Prepared suppliers management requirements, improved effectiveness of supply chain
- Facilitated co-development of upstream and downstream business partners
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Staff
Topics concerned
- Comprehensive rights and interests protection
- Good platform for career development
- Work-life balance
- Occupational health
Response channel
- Employee congress
- Complaint mail box
- Democratic communication platform
Effectiveness of communication
- Vertical and horizontal communication among staff and hierarchies
- Created a harmonious workplace
- Built a healthy and safe working environment
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Communities and non-governmental organisations
Topics concerned
- Community development
- Establishment of a harmonious community
- Improvement in the environment of the community
- Open and transparent information
Response channel
- Science activities
- Community propaganda
- Participating in public welfare and environmental protection activities
Effectiveness of communication
- Employed social supervisor for inspecting and supervising service quality
- Established good relationship with local community
- Created a good external environment for the enterprise development
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Media
Topics concerned
- Financial performance
- Corporate governance
- Information disclosure
Response channel
- Annual report and announcement
- Annual and interim results presentations
- News releases and publications
- Media interview
- Media inquiries
Effectiveness of communication
- Established a good relationship with media
- Maintained company image and received public recognition
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Environment
Topics concerned
- Supply of clean energy
- Waste treatment
- Practice green operation
Response channel
- Annual report and announcements
Effectiveness of communication
- Implemented the "Clean Air Action Plan"
- Participated in environmental projects