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About BEHL
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Offering Memorandum: Senior Notes & Bonds (an Extract)
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CSR Management

Our Mission

  • Invest for A Better Life

Our Vision

  • To become a potent, responsible and trustworthy comprehensive public utilities services provider

Our Ideology

  • Economic responsibility: Realizing maintenance and increase the value of asset and making stable and sustained profits
  • Business responsibility: Consistently providing high-quality products and services
  • Environmental responsibility: Developing innovative environmental sustainability solutions
  • Social responsibility: Building Beijing Enterprises into a happy family and working together with communities for a better life

Stakeholder Engagement

Stakeholders

  • Government and Regulatory Authorities

    Topics concerned

    • Lawful business operations
    • Pay taxes according to relevant laws
    • Increase employment opportunities, promote sustainable and healthy economic development

    Response channel

    • Daily report and communication
    • Seminars and on-site meeting
    • Forum and exchange programme

    Effectiveness of communication

    • Developed strategic cooperation with local governments
    • Created good external environment for enterprise development
  • Shareholders and investors

    Topics concerned

    • Satisfactory investment return
    • Good market value
    • Transparent operation
    • Improvement of profitability and core competitiveness

    Response channel

    • Annual reports and announcements
    • Roadshows and investors meetings
    • Telephone conference with analysts
    • Annual general meeting
    • Company website

    Effectiveness of communication

    • Established good relationship with investors
    • Continuous improvement on credibility with investors
    • Obtained the support from investors and shareholders on material decisions
  • Customers

    Topics concerned

    • Continuous and stable supply of products
    • High-quality and safe products
    • Considerate and convenient service
    • Smooth communication channels

    Response channel

    • Customer forums
    • Telephone service hot-line
    • Community services centers
    • Customer satisfaction survey

    Effectiveness of communication

    • Continuous improvement on business operation based on customers' feedback
    • Efficient and timely solutions for customers' complaints
    • Continuous improvement on customers service
  • Business Partner

    Topics concerned

    • Fair procurement
    • Sincerity and mutual benefit
    • Long term and stable cooperation

    Response channel

    • Suppliers' conference
    • Strategic cooperation

    Effectiveness of communication

    • Prepared suppliers management requirements, improved effectiveness of supply chain
    • Facilitated co-development of upstream and downstream business partners
  • Staff

    Topics concerned

    • Comprehensive rights and interests protection
    • Good platform for career development
    • Work-life balance
    • Occupational health

    Response channel

    • Employee congress
    • Complaint mail box
    • Democratic communication platform

    Effectiveness of communication

    • Vertical and horizontal communication among staff and hierarchies
    • Created a harmonious workplace
    • Built a healthy and safe working environment
  • Communities and non-governmental organisations

    Topics concerned

    • Community development
    • Establishment of a harmonious community
    • Improvement in the environment of the community
    • Open and transparent information

    Response channel

    • Science activities
    • Community propaganda
    • Participating in public welfare and environmental protection activities

    Effectiveness of communication

    • Employed social supervisor for inspecting and supervising service quality
    • Established good relationship with local community
    • Created a good external environment for the enterprise development
  • Media

    Topics concerned

    • Financial performance
    • Corporate governance
    • Information disclosure

    Response channel

    • Annual report and announcement
    • Annual and interim results presentations
    • News releases and publications
    • Media interview
    • Media inquiries

    Effectiveness of communication

    • Established a good relationship with media
    • Maintained company image and received public recognition
  • Environment

    Topics concerned

    • Supply of clean energy
    • Waste treatment
    • Practice green operation

    Response channel

    • Annual report and announcements

    Effectiveness of communication

    • Implemented the "Clean Air Action Plan"
    • Participated in environmental projects