CSR Management
Our Mission
- Invest for A Better Life
Our Vision
- To become a potent, responsible and trustworthy comprehensive public utilities services provider
Our Ideology
- Economic responsibility: Realizing maintenance and increase the value of asset and making stable and sustained profits
- Business responsibility: Consistently providing high-quality products and services
- Environmental responsibility: Developing innovative environmental sustainability solutions
- Social responsibility: Building Beijing Enterprises into a happy family and working together with communities for a better life
Stakeholder Engagement
Stakeholders
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Government and Regulatory Authorities
Topics concerned
- Legal and compliant operations
- Pay taxes according to relevant laws
- Increase employment opportunities, promote sustainable and healthy economic development
Response channel
- Daily report and communication
- Seminars and on-site meetings
- Forums and exchange programmes
Effectiveness of communication
- Develop strategic cooperation with local governments
- Created a good external environment for enterprise development
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Shareholders and investors
Topics concerned
- Satisfactory investment returns
- Favourable market capitalisation
- Transparent and responsible operations
- Improvement of profitability and core competitiveness
Response channel
- Annual reports and announcements
- Roadshows and investors meetings
- Telephone conference with analysts
- Annual general meeting
- Company website
Effectiveness of communication
- Establish good relationships with investors
- Continuous improvement on credibility with investors
- Obtain support from investors and shareholders on material decisions
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Customers
Topics concerned
- Continuous and stable supply of products
- High-quality and safe products
- Considerate and convenient services
- Smooth communication channels
Response channel
- Customer forums
- Telephone service hot-line
- Community services centers
- Customer satisfaction surveys
Effectiveness of communication
- Continuous improvement on business operation based on customers' feedbacks
- Efficient and timely solutions for customers' complaints
- Continuous improvement on customers services
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Business Partner
Topics concerned
- Fair procurement
- Integrity and reciprocity
- Long-term and stable cooperations
Response channel
- Supplier conference
- Strategic cooperations
Effectiveness of communication
- Formulate supplier management methods, improve supply chain efficiency
- Facilitated co-development of upstream and downstream business partners
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Staff
Topics concerned
- Comprehensive rights and benefits
- Good platform for career development
- Work-life balance
- Occupational health and safety
Response channel
- Employee representatives congress
- Complaint mailbox
- Employee satisfaction surveys
Effectiveness of communication
- Communication and interaction among staff and between superiors and subordinates
- Created a harmonious workplace
- Build a healthy and safe working environment
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Communities and non-governmental organisations
Topics concerned
- Community development
- Establishment of a harmonious community
- Improvement in community environment
- Open and transparent information
Response channel
- Science popularization activities
- Community dissemination
- Participation in public welfare and environmental protection activities
Effectiveness of communication
- Establish good relationships with local communities
- Create a good external environment for the enterprise development
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Media
Topics concerned
- Financial performance
- Corporate governance
- Information disclosure
Response channel
- Annual reports and announcements
- Annual and interim results presentations
- News releases and publications
- Media interview
- Media inquiries
Effectiveness of communication
- Establish a good relationship with media
- Maintain company image and receive public recognition
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Environment
Topics concerned
- Emissions management
- Use of resources
- Biodiversity protection
- Response to climate change
Response channel
- Annual reports and announcements
- Sustainability reports
- TCFD reports
- Company website
Effectiveness of communication
- Achieve emission reduction targets
- Achieve resource conservation
- Preserve the ecosystem where projects operate
- Practice green and low-carbon operations